AI customer service for UK Shopify, WooCommerce and DTC brands. Handles WISMO replies in seconds, recovers abandoned carts, processes returns & refunds within your policy, asks for reviews at the right moment. Plugs into Shopify, Klaviyo, Gorgias, Loop. Live in 48 hours.
Conversations are handled by AI agents trained on your firm's voice. A human reviews any flagged message within 15 minutes.
Five things every operator asks us to handle. We turn them on in 48 hours.
Pulls live tracking from Royal Mail, Evri, DPD, ParcelForce and answers in your brand voice. 70%+ of CS tickets close themselves before a human sees them. Replies in under 30 seconds 24/7.
T+30min, T+24h, T+72h sequences across email, WhatsApp and SMS — personalised to what they left behind. Recovers 12-18% of abandoned baskets on real pilots, not the inflated "industry average" number.
Routes returns through your policy automatically — generates labels via Loop or Royal Mail Returns, issues refunds within your rules (size swap free, change-of-mind 14-day, defect always refunded). Edge cases route to a human in 5 min.
Asks for a review 7 days after delivery, with the right product photo and a one-tap link. Photo reviews and video UGC routed to your social content folder. Trustpilot & Yotpo synced.
Identifies high-LTV customers and routes them to a human. Handles sizing questions, allergen questions, gift-message tweaks. Knows your stock and ships-by dates in real-time.
A live snapshot of the AI customer service desk running across our DTC pilots today.
No rip-and-replace. We sit alongside your stack and quietly handle the messaging layer.
Three rules we never bend, regardless of how convenient the shortcut.
Refund and return decisions follow CRA timelines (14-day cooling off, 30-day defect right). Agent never refuses a valid CRA claim — escalates marginal cases to a human within 5 min.
Agent never asks for card numbers in chat. Refunds processed via your Shopify / Stripe admin with audit trail. Customers redirected to your hosted checkout for any new charge.
Customer data isolated per brand, encrypted at rest, never used to train shared models. Customer subject-access and erasure requests fulfilled within 24 hours from your dashboard.
Real numbers from active UK pilots. Anonymised until NDAs lift.
Pick the tier that matches your size. Upgrade or downgrade any month.
Best for: brands doing <2,000 orders/month
Best for: brands doing 2,000-15,000 orders/month
Best for: 2+ brand groups or 15k+ orders/month
All tiers: cancel anytime, no setup fee, 48-hour go-live, UK-only support.
Book a 20-minute demo →Five things operators always ask before signing up.
Book a 20-minute demo. We'll show you exactly how WISMO replies, abandoned-cart sequences and returns automation work for a brand your size. Live in 48 hours after you say go.
Book demo → Or call 0207 252 3333