AI reception that answers calls 24/7, books recalls, recovers no-shows, and quietly handles the NHS/private mix in the background. Plugs into Software of Excellence (SOE), Dentally and SystmOne. Live in 48 hours.
Conversations are handled by AI agents trained on your practice's voice. A human reviews any flagged or clinical message before it lands with a patient.
Five things every practice manager asks us to handle. We turn them on in 48 hours.
Patient rings out of hours? Our voice agent picks up, qualifies, and either books on the spot or messages the practice next morning. No missed revenue.
6-month checkups and hygienist recalls go out automatically by SMS / WhatsApp / email. Patients reply Y to book. Slots filled before staff brew coffee.
Slot opens? We text your short-notice list and rebook within minutes. Average recovery: 1 in 3 cancelled slots refilled the same day.
Patient asks "do you take NHS?" — answered correctly every time. Routes to the right book without staff explaining waiting lists 30x a day.
Polite Google review request goes out 24h after treatment. Negative feedback routes straight to the practice manager, not the public review page.
Every Monday, our agent runs your overdue-recall list and books patients straight into the diary. No staff time, no spreadsheets.
SOE / Dentally query: every patient overdue for a 6m checkup or hygienist recall.
SMS or WhatsApp in your practice voice. Last visit referenced. Available slots offered.
Patient picks a slot. Agent confirms, drops a calendar invite, writes back to your diary.
24h and 2h reminders. Practice gets a clean diary, patient gets a confirmation.
Monday morning email: recalls sent, booked, declined, requires-follow-up. One look, full picture.
Last 30 days across pilot practices: 4,200 recall messages sent, 1,180 appointments booked. No staff intervention.
No rip-and-replace. We sit alongside your practice management software and quietly handle the messaging and phone layer.
Dental compliance is non-negotiable. We built the boring bits in from day one.
Every patient message, call, booking, and reminder is timestamped and exportable as PDF. CQC inspectors get a clean paper trail in under 5 minutes.
All patient data stays on UK servers. Clinical data stays inside SOE/Dentally — we process operational metadata (booking times, contact channels) only. Full DPA on request.
Anything clinical (medication, symptoms, treatment changes) routes to a practice clinician within 15 minutes during staffed hours. AI handles reception, humans handle dentistry.
Pick the tier that matches your bottleneck. Upgrade or downgrade any month. All tiers include 48-hour go-live and UK-only support.
Best for: single-surgery NHS or private practices
Choose ReceptionBest for: 2–4 surgery practices with a recall backlog
Choose RecallBest for: 3+ surgery groups & small chains
Choose Multi-SiteBook a 20-minute demo. We'll show you exactly how 24/7 call answering, recall runs, and no-show recovery work with a practice like yours. Live in 48 hours after you say go.
Book demo → Or call 0207 252 3333