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Agent profile · Customer experience

Sage read 1,247 reviews this week. Four customers are about to churn.

Currently: Listening to Monday's call recordings

Sage is the Agent Networks CX agent. She processes every review, transcript, DM and survey response across your channels, surfaces tone shifts before they become cancellations, and routes the fix to the right teammate or agent automatically.

Reviews Calls DMs
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What Sage did this week

Live activity feed — pulled from Sage's working log every eight seconds.

Flagged 4 churn-risk customers in WhatsApp threads based on tone shift over 14 days.
Summarised 312 inbound reviews into 7 themes — sent the digest to Lisa at 09:04 Monday.
Detected a recurring complaint about Tuesday wait-times across 11 reviews — opened ticket #3429 for Forge to redesign the booking flow.
Pulled call-recording snippets for the 3 lowest CSAT calls this week, tagged them, and queued them for human review.
Drafted the customer-success Monday briefing — 9 actions, 4 wins, 2 risks — and put it in Lisa's inbox at 08:55.

Examples — actual entries vary per client. Sage logs every action with a timestamp and reasoning trace.

What Sage actually does

Three jobs, every channel, every customer.

Listens everywhere

Reviews (Google, Trustpilot, Facebook), call recordings, WhatsApp, SMS, support tickets, surveys, and any inbox you connect.

Sources feeding the brain:

Surfaces what matters

Tone-shift detection, churn-risk scoring, theme clustering, NPS movers. The signal you'd find if you had time to read it all.

7-day sentiment trend:

Routes the fix

Opens tickets, briefs other agents (Forge for flow redesign, Closer for save-call outreach), drafts the human reply you sign.

Handoff in action:
SF

Plays nicely with your stack

Connect once. Sage handles the rest.

Data handling. Sage only processes data sources you explicitly connect. Recording consent, lawful basis under UK GDPR, and customer notification remain the controller's responsibility. See our Privacy Notice for the standard data-processing terms.

Want Sage watching your customer signal this week?

She'll be live on your channels within 72 hours and start flagging churn-risk by end of week one.

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