Agent Networks gives FCA-authorised brokers a 24/7 AI reception, renewal-chase engine and claims-triage line — answering every call, every email, every WhatsApp, in your voice, with full audit trails. From £329/mo.
FCA-aware copy. ICOBS-compliant scripts. UK-hosted data. Never gives regulated advice — humans confirm every advised sale.
Built specifically for UK brokers — personal, commercial, specialist. ICOBS-aware. Acturis-native.
Every inbound call answered in 3 rings — name, policy ref, line of business captured, callback booked or routed live to the right desk.
60/30/14/7-day touchpoints across email, SMS and WhatsApp. Retention up from 71% baseline to 89% in pilot accounts.
First-notice intake, photo collection, incident-detail capture — handed to your handler with a clean file, not a 9-minute voicemail.
Vehicle changes, address updates, additional drivers — collected, validated against ICOBS rules, queued for human sign-off.
Post-bind nudges that ask happy clients for a Google review and a friend referral — 3-7% referral lift in pilot cohort.
Counters update in real time. Aggregate across pilot broker accounts. Live since 2026-05-30.
Bi-directional sync on policy, claim and renewal records. No rip-and-replace.
Bespoke broker systems handled via REST API or SFTP. Live integrations typically running within 5 working days of go-ahead.
Brokers can't afford "move fast and break things". Nor can we.
All scripts written against FCA principles. AI never gives regulated advice; advised sales are flagged and routed to a qualified human in your team. Consumer Duty alignment on outcomes, communications and support.
ICOBS-compliant disclosure language baked into renewal and MTA flows. Client data hosted in UK-only AWS regions, isolated per account, audited quarterly. Data Processing Agreement signed at onboarding.
Every conversation logged with timestamp, channel, agent ID and verbatim transcript. Exportable as CSV or PDF for PI claims, FCA reviews or s.166 requests. Two pilot brokers have used it for s.166 prep already.
Tiered to match scale. No setup fees. UK-hosted.
Inbound calls, emails and WhatsApp answered 24/7. Renewal reminders. Up to 1,000 conversations/mo. Ideal for sole-trader brokers and 2-5 desk firms.
Start with Front DeskAbove + full renewal-chase engine, FNOL triage, MTA collection. Acturis / Open GI / SSP integration. Up to 3,000 conversations/mo. Best for 5-25 desk brokers.
Book Broker Stack demoAbove + multi-branch routing, group-wide reporting, named onboarding lead, dedicated claims FNOL desk per office, custom integrations.
Talk to us about Multi-OfficeStraight answers. No FCA hand-waving.
No. Never. Every interaction that crosses into advised territory is flagged and handed to a qualified human in your team. The AI handles factual data capture, scheduling, and renewal reminders — nothing regulated. Suitability and demands-and-needs sit with your authorised staff.
Yes — bi-directional sync on client, policy and renewal records. Same for Open GI, SSP Pure Broking, Applied Epic and Eclipse. Bespoke broker systems handled via REST or SFTP. Integration typically live in 5 working days.
Every conversation has a timestamped transcript with channel, agent ID and outcome. Exportable as CSV or PDF. Used by two pilot brokers for s.166 prep already. Retention configurable to match your firm's record-keeping policy.
Complaints keywords (e.g. "complain", "ombudsman", "FOS", "unhappy") trigger immediate human routing — no AI handling. Audit log captured for DISP rules and complaints register entry. Eight-week clock starts the moment our system flags it.
30-day rolling on Front Desk. 90-day initial then monthly on Broker Stack and Multi-Office (to cover Acturis-type integration cost). Cancel anytime after that with 30 days' notice. No setup fees.
Book a 20-minute demo. We'll show you exactly how it handles your busiest day — including the calls your team currently misses after 6pm.
Or speak to a human: 0207 252 3333