AI back-office for UK vet practices and small-animal clinics — books consults, runs vaccine and booster recalls, triages after-hours calls with a clear "is-this-an-emergency?" path, chases unpaid invoices and asks for reviews. Plugs into Provet Cloud, ezyVet, VetIT, RoboVet, WhatsApp and Stripe. Live in 48 hours.
Conversations are handled by AI agents trained on your practice's voice and triage rules. The AI never gives clinical advice or diagnoses — anything that smells of an emergency is escalated to your duty vet or out-of-hours partner within seconds.
Five things every vet practice asks us to take off reception. Live in 48 hours.
Answers every call, WhatsApp, web enquiry and Facebook DM — including the 7am "my dog won't eat" panic and the Sunday night "is this an emergency?". Books real appointments into Provet Cloud / ezyVet / VetIT, never silently misses one.
Sweeps your PMS weekly for due / overdue vaccines, boosters, kennel cough, flea & worm. Polite WhatsApp + email reminders 30 / 14 / 3 days out, with a one-tap booking link. Recall response rates lift from ~22% to ~58%.
Out-of-hours calls are met with a calm AI receptionist that runs a simple symptom checklist (collapsed / bleeding / breathing / poisoning) and either books an urgent slot, routes to your registered OOH partner (Vets Now etc.), or asks the client to come in at opening. Never makes a clinical call.
Polite, sequenced WhatsApp + email chases for unpaid bills, surgery deposits and insurance shortfall. Stripe / GoCardless links built in. Average days-to-pay drops from 31 to 11 in month one — without the awkward reception conversation.
48 hours after a routine consult, a polite WhatsApp asks how the animal is doing and offers a Google review route. Lifts review velocity 5x. Negative signals route straight to the practice manager — never the public web.
Live snapshot of the AI reception running across UK vet practice pilots today.
No rip-and-replace. We sit on top of your practice management system and run the front-of-house messaging layer.
UK vet practice has hard rules. The AI knows them — and where its limits are.
AI never diagnoses, prescribes, or gives clinical advice. All clinical questions get routed to a vet or RVN. Disclosed as AI at first contact. Aligns with the RCVS guidance on supporting roles & client communication.
Symptom keywords (collapse, seizure, bleeding, breathing, toxin, GDV, dystocia, blocked cat) trigger immediate hard escalation — live phone bridge to your duty vet or OOH partner, never a "we'll get back to you". Audit log on every escalation.
UK-hosted data, per-practice isolation, no shared training. Insurance shortfall conversations follow your firm's wording — the AI never quotes a client an insurance figure it can't verify in your PMS.
No per-call fee. No per-booking surcharge. Upgrade or downgrade any month.
Best for: single-site practices, 1-3 vets
Best for: 3-8 vet practices with recall + bill workload
Best for: 2-6 sites, group practices, exotics + farm mix
All tiers: cancel anytime, no setup fee, 48-hour go-live, UK-only support, GDPR-compliant per-practice data isolation, RCVS-aligned triage rules.
Book a 20-minute demo →Five things vets and practice managers always ask before signing.
Book a 20-minute demo. We'll show you exactly how the booking, recalls and OOH triage work for a vet practice your size. Live in 48 hours after you say go.
Book demo → Or call 0207 252 3333